Citygate SEAT Twickenham

Seat dealer in Richmond upon Thames

Address: 40 South Rd, Twickenham TW2 5NT, United Kingdom

Phone: 442080317596

Region: Richmond upon Thames

Nearest station: Fulwell (0.12 miles)

Rated: 4.1/5 on Google.

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• 🔹 Excited customer: Had a great experience getting their new Cupra at Citygate SEAT Twickenham, with a helpful salesperson named Gareth.
• 🔹 Frustrated customer: Found it impossible to get in touch with the after-sales/service team, who did not answer calls or return them as promised.
• 🔹 Experienced delays: Had to wait a week for a booking and then four days for their car to be serviced, despite requesting a courtesy car from the beginning.
• 🔹 Lack of communication: Service team failed to provide updates on the status of the courtesy car request within 24 hours, leaving the customer without transportation for ten days.
• 🔹 Inconvenience and expenses: Unable to attend work due to lack of access to public transport and had no choice but to rent a private hire car, resulting in significant costs.
• 🔸 Conflicting perspectives on fault rectification at sale: The faulty car purchased from SEAT and supposedly fixed before sale is now causing additional financial burden due to rental fees.
• In summary, one customer had an exciting experience buying their new Cupra at Citygate SEAT Twickenham with helpful staff.

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