City Best Hotel
Hotel in Redbridge
Address: 33 Mansfield Rd, Cranbrook, Ilford IG1 3BB, United Kingdom
Phone: 442085544044
Region: Redbridge
Nearest station: Ilford (0.32 miles)
Rated: 3.5/5 on Google.
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About City Best Hotel
- 🏨 City Best Hotel Review Summary:
- – Mixed opinions on the cleanliness and condition of the rooms: Some found the bedding clean but described the bathroom and other aspects as old and grubby, while others mentioned that their second room was far better.
- – Complaint handling was disappointing, with no sign of a manager and staff needing pressure to provide answers.
- – Ant problem in one of the rooms, which led to a room change being requested.
- – Good location for access to London, just 20 minutes away using the Elisabeth line.
- – Noisy environment at night, making it difficult for some guests to sleep. Upstairs noise was mentioned until 3 am.
- – Some staff were not great but did help with extra pillows when asked.
- Overall impressions:
- – One guest had a really bad experience and would not return; they found everything beyond basic and in need of an update. Highlights issue with window not closing safely on ground floor room.
- – Another guest had a wonderful experience, praising attentive staff, modern rooms, and great amenities.
- The opinions presented are varied: some guests were satisfied with their experience while others encountered issues related to cleanliness, noise levels or complaint handling.
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