Citibank UK
Bank in Tower Hamlets
Address: Citigroup Centre, 33 Canada Square, London E14 5LB, United Kingdom
Phone: 442075005000
Region: Tower Hamlets
Nearest station: Canary Wharf (0.16 miles)
Rated: 2.8/5 on Google.
Opening Times
| Monday: | 10 AM–4 PM |
| Tuesday: | 10 AM–4 PM |
| Wednesday: | 10 AM–4 PM |
| Thursday: | 10 AM–4 PM |
| Friday: | 10 AM–4 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About Citibank UK
- 👎 Worst customer service, emails and letters about account closure causing issues
- 👎 Name change on account not fixed despite multiple calls and proof of ID
- 👎 Recommendation to shut down the bank by UK regulators
- 💸 Delay of a month for a wire transfer, bank claims lost money and denies responsibility
- 💸 Need to hire lawyer to retrieve lost money
- ☹️ Limited offerings and poor customer service despite promises of international service excellence
- ☹️ Hard to contact when mistakes are made, which happens often
- ☹️ Ignorant staff, poor technology setup, favoritism towards super-rich customers
- 🙅♂️ Shockingly bad customer service with lack of basic banking knowledge from staff
- 🙅♂️ Poor control processes leading to lengthy swift bank transfers
- 🙅♂️ Complaints ignored, Relationship Managers don’t respond to calls or emails
- Summary: Citibank UK has received scathing reviews highlighting its extremely poor customer service. Multiple customers have faced issues with their accounts such as name change errors and delays in transactions. The bank’s limited offerings and difficulty in contacting them are major drawbacks.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible lift, Appointment required
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