Cat Tree UK – The UK’s Leading Cat Tree Retailer

Pet store in Bromley

Address: 6, Highcliffe, 32 Albemarle Rd, Beckenham BR3 5HJ, United Kingdom

Phone: 442086380562

Region: Bromley

Nearest station: Beckenham Junction (0.26 miles)

Rated: 3.4/5 on Google.

Website

• – 😡 Customer experienced rude and abrupt service, with delays in receiving their out of stock cat tree.
• – 📦 The packaging of the cat tree was in a poor state, with old, damaged, and worn boxes.
• – 💔 The product itself had multiple issues such as cracks, rips, and chips.
• – 🤝 Customer service failed to handle the situation well by giving false promises of sending replacement parts for two weeks.
• – 🧪 There were suspicions that the received product had been previously repaired poorly and reboxed.
• – ✅ The customer requested a refund or replacement and suggested alternative options they would be happy with if out of stock.
• – 🔀 Mixed opinions on customer service arranging collection to examine possible replacements.
• – 💰 Customer paid for a carer to be present during the scheduled collection day but had to work from home as no collection took place.
• Overall:
• Cat Tree UK has faced significant issues in terms of customer service and product quality. Multiple customers have complained about rude behavior, delays in delivery, damaged packaging, and faulty products. However, there appears to be some effort from the company’s side regarding collecting feedback on potential replacements.

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