Castleton Road Health Centre Dr M Quraishi Surgery

Doctor in Redbridge

Address: 19-21 Castleton Rd, Ilford IG3 9QW, United Kingdom

Phone: 442085999951

Region: Redbridge

Nearest station: Goodmayes (0.17 miles)

Rated: 1.6/5 on Google.

Website

• 👤 Booking appointments at this surgery is very difficult and time-consuming. It can take over an hour to get through on the phone, and even then, there may not be any available appointments.
• 📆 The surgery lacks a proper appointment system, leading to frustration and disappointment for patients trying to get seen by a doctor.
• 💻 E-Consult, an online consultation option, is touted as an alternative but often leads to the message “try again tomorrow,” causing further inconvenience.
• ⏰ The practice instructs patients to call at 8am for appointments but doesn’t always answer promptly or provide assistance when they do pick up. This results in wasted time and delays in seeking medical care.
• 😕 There are suspicions that the receptionists improperly allocate or withhold appointments based on personal relationships or favoritism towards certain individuals.
• 🏥 Some patients report being advised by receptionists to go directly to a hospital for emergencies instead of seeing a doctor at the surgery.
• 🎶 On occasions where patients have successfully reached the practice over the phone, they have been put on hold for extended periods with no response from staff members.

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