Carshalton Minicabs

Taxi service in Sutton

Address: 15 Alphabet Gardens, Pershore Grove, Carshalton SM5 1EN, United Kingdom

Phone: 442086476666

Region: Sutton

Nearest station: Mitcham (0.63 miles)

Rated: 3.0/5 on Google.

Website

• 👍 Customer service needs improvement – The company handler was rude and did not show any courtesy or gratitude towards the customer’s enquiry.
• 😐 Mixed opinions on reliability – One customer had a negative experience and chose to go with a competitor, indicating lack of trust in the company’s services. However, this does not necessarily mean everyone had bad experiences.
• 👎 Lack of professionalism – The handler’s behavior reflects poorly on the company’s image and may deter potential customers from considering their services.
• 😊 Importance of manners – Customers emphasize that politeness and good manners are crucial aspects of providing quality service.
• 🤔 Customer lost trust in the company – As a result of their negative interaction, the customer states they will not consider using this company again for future bookings.
• 😅 Need for improvement in communication skills – It appears that there was no effort made by the handler to engage in a conversation or provide necessary information to assure the customer about their reservation process.
• 💼 Competitor comparison – The disappointing experience led the customer to choose an alternative taxi service provider for their trip to Gatwick Airport as well as the return journey.

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