Capital Hair & Beauty

Beauty supply store in Harrow

Address: The Hawthorn Centre, Unit 5-6 Hawthorn Centre, Elmgrove Rd, Harrow HA1 2RF, United Kingdom

Phone: 442088637371

Region: Harrow

Nearest station: Harrow and Wealdstone (0.5 miles)

Rated: 4.0/5 on Google.

Website

• – Lack of customer service and rudeness from two female staff members 😡
• – No clear signage about placing handbags in lockers, resulting in an abrupt demand from one of the staff members 😕
• – Poor overall experience and no intention to return 😔
• – Aloe Vera Wax purchased during a 3 for 2 offer is difficult to remove, but unable to refund, return, or exchange it 😒
• – Mixed opinions on customer service: some find the staff very helpful and friendly 👍😊
• – Stock availability is usually good, and if not, the staff assist in finding alternatives 🛍️👌
• – Lack of greetings or smiles from most employees when asking for product information 😞
• – Inconsistent information given by different employees 🤷‍♀️
• – Negative experience escalates if escalated to the manager 🙅‍♂️
• Summary:
• Reviews are mixed regarding Capital Hair & Beauty. While some customers rave about their great selection and helpful staff, others had negative experiences with rude employees and lackluster customer service. The lack of clear communication about store policies like using lockers was frustrating for some visitors.

User Feedback

Leave Your Feedback

Locations Nearby