Caesarstone UK

Countertop store in Enfield

Address: Unit 3, Navigation Park, Morson Rd, Enfield EN3 4NQ, United Kingdom

Phone: 448001588088

Region: Enfield

Nearest station: Ponders End (0.29 miles)

Rated: 4.4/5 on Google.

Website

• 👎 Unhappy customer experience:
• – Poor installation or faulty product resulted in a large crack in the kitchen worksurface.
• – Both Caesarstone UK and Oxford Stone and Marble refused to offer any compensation.
• – Left with no choice but to consider legal action or pay around £10,000 for a replacement.
• 👍 Excellent customer service:
• – A customer had the best-ever experience with Caesarstone UK’s customer service, particularly with Lisa Gaynor.
• – Lisa went above and beyond to assist the customer, demonstrating professionalism, expertise, and integrity.
• – The outstanding service received has made the reviewer even more inclined to recommend Caesarstone.
• Mixed opinions on product quality and responsiveness:
• – Another customer purchased faulty worktops for their kitchen.
• – A representative confirmed poor quality but no solution has been provided by the customer service team despite waiting for 2 months.
• 💡 Key takeaways:
• – Some customers faced issues with cracks in their worksurfaces but were not satisfied with how it was handled by both Caesarstone UK and Oxford Stone and Marble.
• – However, positive reviews highlighted exceptional customer service from Lisa Gaynor as a reason to recommend Caesarstone.

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