Burts Cycles

Bicycle Shop in Richmond upon Thames

Address: 77-79 High St, Hampton Hill, Hampton TW12 1NH, United Kingdom

Phone: 442089792124

Region: Richmond upon Thames

Nearest station: Fulwell (0.69 miles)

Rated: 3.7/5 on Google.

Website

• 👎 The owner was patronizing and made negative comments about big stores.
• 👎 They refused to fix the bike unless the customer found the part online.
• 👍 Another shop fixed the bike quickly and without any problems.
• 👎 The owner charged almost double the quoted price and was rude.
• 😲 The owner refused to lend a tire pump to someone with a flat tire.
• 👎 Terrible customer service, rude behavior, and no time frame given for completion.
• 😕 Parts provided by the customer were partly used, job not finished, and unable to return parts.
• 💰 They charged $120 for 2 tires, which would cost $90 elsewhere for replacement. Not competitive pricing.
• Overall summary:
• “Burt’s Cycles has mixed reviews. While some customers had negative experiences with rude behavior, high prices, and had issues with parts being used only partially resulting in inability to return them; others found their service highly professional, prompt, at excellent prices. There seems to be a divergence in perspectives on their customer service quality as well as their pricing competitiveness.

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