Burns & Mason Fireplaces

Fireplace store in Kingston upon Thames

Address: 102 Tolworth Broadway, Tolworth, Surbiton KT6 7HT, United Kingdom

Phone: 442083902211

Region: Kingston upon Thames

Nearest station: Tolworth (0.22 miles)

Rated: 4.6/5 on Google.

Website

• 🔥 “I can’t praise this company enough” – Excellent customer service and installation team, highly recommended for fireplace installations.
• 🔥 “Very poor service” – Negative experience with a lengthy and expensive process, lack of communication about the job requirements, and high quote for the work.
• 🔥 Mixed opinions on customer service – Sue and Keith were praised for their assistance, but some frustration with initial contact difficulties (chimney sweep requirement, busy phone service).
• 🔥 Lack of information provided – Customer was not given details about the stove or any other relevant information during the survey process.
• 🔥 Frustration with timing and high cost – No timeline provided for installation after paying fees. Quote was deemed to be extravagant, leading to negative impressions of the company’s priorities.
• 🔥 Wasted time and money – Customer feels they wasted £130 pounds over several months without any progress. Suggests finding more affordable professionals with reasonable timelines instead.

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