BUBSY LONDON

Children’s clothing store in Harrow

Address: 144 Ealing Rd, Wembley HA0 4PY, United Kingdom

Phone: 447903067717

Region: Harrow

Nearest station: Alperton (0.34 miles)

Rated: 4.4/5 on Google.

Website

• 👍 Really great customer service, highly recommended.
• 👍 Bought many suits before with great experiences.
• 😕 Had a negative experience with a kids suit purchase.
• 😕 Found 2 holes in the suit after leaving the store.
• 😕 Staff refused to give a refund because it was purchased with cash.
• 😕 The cost of exchange was £15 less, but staff initially refused to refund the difference.
• 🤔 Former loyal customer now rethinking future purchases due to this experience.
• ❗️ Consumer Rights Act may entitle customers to refunds or compensation for faulty goods.
• Overall, there are mixed opinions about Bubsy London. While one customer had a really positive experience and praised their excellent customer service, another dealt with disappointment when they found holes in a suit shortly after purchasing it. This buyer also mentioned that staff initially refused to provide a full refund or compensate for the price difference of an exchange. This incident made them question their loyalty as a customer. However, it’s worth noting that under the Consumer Rights Act 2015, consumers might have rights concerning faulty goods.

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