Brompton Bicycle Ltd

Manufacturer in Ealing

Address: 1 Ockham Dr, Greenford UB6 0FD, United Kingdom

Phone: 442082328484

Region: Ealing

Nearest station: Greenford (0.3 miles)

Rated: 4.0/5 on Google.

Website

• 🚲 Brompton Bicycle Ltd has experienced changes in their operations and sales due to increased demand during the pandemic.
• 🚲 Some reviewers express disappointment that the company has become more impersonal and less connected to their network of independent local bike shops.
• 🚲 A customer shares a negative experience with a recent purchase, noting minor quality issues on an expensive bike.
• 🚲 The return process for online purchases is described as lengthy and costly, requiring customers to hire a courier at their own expense.
• 🚲 One surprising aspect is that while they suggest insuring the package for over £120, they only refund £10.
• 🚲 There are limitations on returning the bike as they don’t accept personal deliveries or allow visits to their factory or resellers.
• Overall, opinions vary about Brompton Bicycle Ltd. Some praise their bikes but express concern about changes in the company’s approach towards sales. Others highlight frustrating experiences with returns and customer service policies.

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