Broadway Health Centre
Medical clinic in Ealing
Address: 71 The Broadway, Southall UB1 1LD, United Kingdom
Phone: 442085747746
Region: Ealing
Nearest station: Southall (0.35 miles)
Rated: 2.4/5 on Google.
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About Broadway Health Centre
- 👵 Receptionist: Some customers had negative experiences with a rude and discriminating elderly Asian lady at reception. She didn’t provide her name and was disrespectful, which made them upset.
- 💼 Staff professionalism: Multiple reviews mentioned unprofessional staff who spoke rudely and lacked customer service skills. They seemed unhelpful and didn’t have the necessary knowledge to assist patients properly.
- 🏥 Referrals: One reviewer requested their daughter to be re-referred to Ealing Hospital – Moorfields but instead got referred to Hillingdon Hospital. The doctor didn’t review the patient’s history thoroughly, causing frustration. When contacting the reception for assistance, they were told to book an appointment that wasn’t available for the next three weeks.
- 😷 Use of Covid as an excuse: Some individuals criticized the health center for using Covid as an excuse not to see patients physically, making it difficult for doctors to diagnose effectively. They felt that they were treated poorly by rude and unhelpful staff who spoke condescendingly.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets, Accepts new patients
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