British Heart Foundation Furniture & Electrical

Op Shop in Waltham Forest

Address: 783-785 High Rd Leytonstone, Bushwood, London E11 4QS, United Kingdom

Phone: 442087125320

Region: Waltham Forest

Nearest station: Leytonstone (0.15 miles)

Rated: 3.2/5 on Google.

Price range: £££

Website

• 👍 The reviewer found a reasonably priced wardrobe that they liked.
• 👍 They opted for delivery but asked if it would be possible due to living on the first floor with stairs.
• 👎 The delivery driver refused to take the wardrobe up the stairs, claiming it was too heavy and for health and safety reasons.
• 😕 The reviewer wonders why this wasn’t explained when they opted for delivery.
• 😡 The delivery man became rude and refused to compromise or attempt to deliver the wardrobe.
• 📞 The reviewer spoke to a manager who offered a refund and explained that it wouldn’t have been possible to move the item upstairs. This was not explained during purchase at the store.
• 😔 Only a partial refund was offered in-store, with delivery costs remaining.
• Overall, there is frustration with misinformation about delivery options, disappointment with how the situation was handled by staff members, and dissatisfaction with the partial refund offered.

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