Boots

Beauty supply store in Southwark

Address: Quays Shopping Ctr, 11-13 Surrey, Redriff Rd, London SE16 7LL, United Kingdom

Phone: 442072520084

Region: Southwark

Nearest station: Surrey Quays (0.14 miles)

Rated: 3.5/5 on Google.

Website

• 🏥 The medication department is praised for having a wide variety of products available and recommended by customers.
• ☹️ There was an instance where important medication was forgotten in a prescription, but the staff went above and beyond to solve the issue by bringing it from another chemist.
• 😡 One customer experienced very bad customer service, with an employee giving them the most expensive products and complaining when asked for what they were actually looking for. The refund process was also poorly handled, leaving the customer feeling bad about their experience.
• ❌ The pharmacy staff at this store received criticism for providing terrible service. There were long queues with only one trainee staff member working. Elderly patients had to wait over an hour without getting their supplies, and a crying lady needing emergency medicine also left without any supplies.
• ✨ Despite mixed opinions on certain aspects of Boots, it should be noted that there are positive experiences in terms of product availability and exceptional service from some staff members. However, there have been instances where poor customer service and understaffing have caused inconvenience and frustration for customers.

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