Boots

Beauty supply store in Richmond upon Thames

Address: 381-383 Upper Richmond Rd W, London SW14 7NX, United Kingdom

Phone: 442088761227

Region: Richmond upon Thames

Nearest station: Mortlake (0.25 miles)

Rated: 3.5/5 on Google.

Website

• 👢 One customer had a bad experience with a photo printing machine at Boots in London. The machine got stuck and the staff didn’t know how to fix it. The supervisors avoided helping and no refund was issued.
• 👢 The customer complained about poor training, appalling management, and low retail standards at the store. They were only offered a handwritten note to come back later.
• 👢 Another customer has had ongoing issues with Boots Pharmacy when it comes to their repeat prescription service. They rely on this service for important medication but have experienced multiple missed orders due to forgetfulness on the pharmacy’s part.
• 👢 When asking why these mistakes happen, the customer receives excuses from the staff, including one who suggested that they should remind the pharmacy themselves.
• 💭 Mixed opinions: While one customer had a negative experience specifically with photo printing and overall store standards, another talked about recurring problems with prescription services.
• 💭 Issue of poor training: Both reviews touch upon staff members’ lack of knowledge or ability in handling certain situations (photo printing machine malfunctioning, forgetting medication orders).
• 💭 Management concerns: The first review highlights inadequate management as supervisors hid from addressing the issue raised by the customer.

User Feedback

Leave Your Feedback

Locations Nearby