Bonvila

Supermarket in Enfield

Address: Unit 10, Watermill Business Centre, London EN3 7XF, United Kingdom

Phone: 447853910492

Region: Enfield

Nearest station: Brimsdown (0.45 miles)

Rated: 4.0/5 on Google.

Website

• 🌟 Excellent customer service – Customers appreciate the kind and efficient assistance from Kamil, who went above and beyond to make their experience positive.
• 🌟 High-quality products – Reviewers rave about the amazing taste and superior packaging of the Turkish and hard-to-find Asian foods. The inclusion of cooler bags to keep perishables fresh was a nice touch.
• ⚖️ Mixed opinions on product quality and packaging – Some customers have had issues with damaged goods, wrong items, and poor packaging in their orders. While some believe these problems are recurrent, others have not experienced similar issues.
• ⚖️ Diverging perspectives on customer service – While one reviewer praises the excellent customer service received when addressing their concerns, another criticizes the lack of improvement in packing despite reassurances from the owner/company representative.
• 🔁 Mixed experiences with substitutions – Customers express frustration when receiving substitutions despite specifically requesting otherwise. However, it is worth noting that others did not mention this issue in their reviews.
• 💔 Disappointing experiences leading to disloyalty – A long-time customer states that they will no longer order from Bonvila due to repeated instances of damaged items even after multiple chances were given.

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