Blakeberry Pharmacy London – Alphega Pharmacy

Pharmacy in Newham

Address: 9-11 High St S, London E6 6EN, United Kingdom

Phone: 442084721943

Region: Newham

Nearest station: East Ham (0.57 miles)

Rated: 4.2/5 on Google.

Website

• 👎 The first review describes a consistently negative experience with the pharmacy staff. Prescription requests have been mishandled and there is a lack of communication and accountability.
• 🤔 It seems like the staff is always busy, but it’s unclear what they are doing.
• ➡️ Standard operating procedure involves multiple steps: ordering prescriptions, difficulty finding them in the system, confirming readiness for collection, and sometimes items not being available.
• ⚠️ Staff can be rude and inaccurate with requests.
• 👍 On the other hand, another review acknowledges being a long-time customer but feels that the service has declined since the owner retired.
• ✉️ Phone interactions are often unpleasant or unanswered without explanation.
• Overall summary: The pharmacy receives mixed reviews. While one customer expresses frustration with consistent issues such as prescription mishaps and rude staff members who don’t take responsibility or communicate clearly, another long-term customer notices a decline in service since new ownership took over. Communication is an area that needs improvement in terms of answering calls promptly and being more courteous.

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