Barnet Council

Council in Barnet

Address: 2 Bristol Ave, London NW9 4EW, United Kingdom

Phone: 442083592000

Region: Barnet

Nearest station: Colindale (0.27 miles)

Rated: 1.5/5 on Google.

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• 👍 The Council Tax team is inefficient and difficult to contact.
• 👎 Mixed opinions on whether the Council’s Complaints team properly investigates complaints.
• 😕 Multiple reviewers express frustration with the broken and inadequate service.
• 😟 Complaints about the Council Tax team insisting on arrears despite being paid in advance.
• 😖 Some confusion around payment methods and account numbers.
• 🤷‍♀️ Disappointment in Head of Service’s incorrect information and poor grammar.
• Overall, there are significant concerns from reviewers regarding the Barnet Council’s handling of Council Tax matters. The tax team is perceived as incompetent, unhelpful, and often refuses to acknowledge supporting evidence. There seems to be a lack of proper investigation in response to complaints. This problematic system has left many feeling frustrated with what they perceive as a woeful service despite their payments. Some claim that mistaken information has been provided by staff regarding payments, resulting in confusion. In addition, one reviewer specifically criticizes the Head of Service for both factual inaccuracies and poor grammar skills.

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