B&Q Local – Wandsworth

Home improvement store in Wandsworth

Address: 25 Garratt Ln, London SW18 4AQ, United Kingdom

Phone: 442088743044

Region: Wandsworth

Nearest station: Wandsworth Town (0.35 miles)

Rated: 3.7/5 on Google.

Website

• 👤 Abdel provided excellent customer service, going above and beyond to help a customer with cutting timber and ensuring it was measured perfectly even though the store was closing.
• 💡 It appears that the store policy does not allow for in-store cutting of timber, but Abdel graciously offered to do it with a hand saw after purchase.
• 👍 The reviewer highly recommends speaking to Abdel for assistance when visiting this B&Q Local branch.
• 😕 Another customer had a disappointing experience with click and collect. They were told their item would be ready for collection at 1pm but arrived at 2:30pm only to find out it was out of stock. The website still showed the item as available for click and collect. Additionally, they were unsure when the item would be back in stock.
• 😟 This experience left the reviewer feeling let down by the store’s handling of their order, describing it as “shambolic.”
• 🚪 A potential bathroom renovation customer scheduled an appointment on a Saturday afternoon to discuss their project. However, upon arrival, there was only one staff member working in that section who was already assisting another couple.

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