At Kynance Veterinary Clinic

Veterinary care in Kensington and Chelsea

Address: 1-3 Gloucester Rd, South Kensington, London SW7 4PP, United Kingdom

Phone: 442075842019

Region: Kensington and Chelsea

Nearest station: Gloucester Road (0.3 miles)

Rated: 4.4/5 on Google.

Website

• 👍 Staff is described as friendly, welcoming, and informative.
• 👍 The Head Nurse Elyse was exceptionally helpful and attentive to a new puppy owner’s questions.
• 👍 Puppy received lots of cuddles, creating a positive experience.
• 😕 Mixed opinion on the clinic’s performance regarding a long-term eye issue in a 10-month old dog.
• 😕 Reviewer feels disappointed with the clinic’s inability to address the root cause of the eye problem after multiple visits.
• 😕 Consistent treatment (eye drops) administered without resolving the issue over seven months and four visits.
• 😕 Different vets seen each time without progress or referral to an eye specialist despite specific requests from reviewer.
• 😞 Clinic’s follow-up communication is lacking; no response received when requested updates on treatment progress.
• Overall, while reviewers praised most aspects of Kynance Veterinary Clinic such as their staff and service for first vaccinations, one customer expressed frustration with ongoing issues related to their dog’s eye discharge. Multiple visits have not resolved the problem nor provided access to an eye specialist. Additionally, poor follow-up communication has left this reviewer feeling disappointed.

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