Air China

Travel agency in Hounslow

Address: British Standards Institution, 389 Chiswick High Rd., Chiswick, London W4 4AL, United Kingdom

Phone: 448081964291

Region: Hounslow

Nearest station: Gunnersbury (0.02 miles)

Rated: 2.2/5 on Google.

Website

• 👍 Customer service was prompt and efficient, with agents answering calls quickly and addressing requests promptly.
• 😊 Miss Getter from customer service was particularly friendly and helpful, providing polite answers to all queries.
• 📞 However, some customers struggled to reach Air China through their telephone number, experiencing disconnections or being unable to obtain clear answers.
• 💔 Worse yet, there were instances of terrible communication when flights were canceled and refunds were not received despite persistent follow-ups.
• ✈️ Despite these mixed reviews on customer service and communication, the majority had positive experiences flying with Air China in terms of in-flight service and telephone assistance.
• 🌟 The airline has been reliable for a significant number of passengers traveling between the UK and the Far East multiple times.
• ⭐️ It is important to note that some users faced consistent difficulties trying to contact Air China via phone.

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