Aesop

Beauty supply store in Kensington and Chelsea

Address: 22–24, duke of york square, London SW3 4LY, United Kingdom

Phone: 442045598315

Region: Kensington and Chelsea

Nearest station: Sloane Square (0.15 miles)

Rated: 4.7/5 on Google.

Website

• – A positive review mentioned that the service at Aesop was excellent, with a lovely and helpful staff member who answered all their questions and made product recommendations.
• – Another positive review came from a long-term customer who visited an Aesop boutique in London. However, they had a negative experience with a consultant who insisted they were using a hand cream in the wrong way and warned them about potential consequences for their skin in the future.
• – The customer felt that the consultant could have handled the situation better and was disappointed not to be offered any samples at checkout, which had motivated them to purchase new products in the past.
• – Despite these negative experiences, they still hope to have a better overall experience next time, but perhaps at another boutique location.
• – Mixed perspectives on consultants’ intentions: one praising their intention to warn of potential consequences while the other feeling uncomfortable with how it was communicated.
• – The second reviewer’s lingering negative feelings about their experience even days after making their purchase are evident.
• Overall key takeaways:
• ✨ Positive review: Excellent service, helpful consultant, would return for future purchases of skincare products.

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