Post Office Customer Service

Post office in Wandsworth

Address: 3 Burston Rd, London SW15 6BW, United Kingdom

Phone: nan

Region: Wandsworth

Nearest station: Putney (0.1 miles)

Rated: 1.9/5 on Google.

Price range: ££

👍 The staff at the Post Office shop are described as “absolutely lovely” and genuinely try to meet their customers’ needs.
👍 There is a request for management to reinstate the original hours of operation to alleviate pressure on the Post shop.
🤷‍♂️ Mixed opinions about the next day delivery track 24 service, with one person strongly recommending against it due to long delivery windows and difficulties in changing delivery options.
✉️ Lack of clarity regarding how to collect parcels at branches and a mention of limited customer service in dealing with these issues.
☎️ Difficulties in reaching someone by phone and long wait times if trying to make a call. Complaints about the complicated process for making complaints online.
😞 Overall disappointment expressed, partly due to experiences where no action was taken or no one provided assistance.
Summary: The staff at the Post Office shop are praised for their friendliness and effort, but there are mixed opinions on the next day delivery service. Issues mentioned include limited clarity on parcel collection procedures, challenges reaching customer service by phone, and frustrations with navigating the complaint process online.

Options: Delivery, Wheelchair-accessible entrance

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