RBKC Housing Management

Housing authority in Kensington and Chelsea

Address: Unit A, 292 Kensal Rd, London W10 5BE, United Kingdom

Phone: nan

Region: Kensington and Chelsea

Nearest station: Queens Park (0.48 miles)

Rated: 1.3/5 on Google.

👍 Mixed opinions on the response time for repairs: One reviewer had to call multiple times over a month but eventually got the problem fixed and received reimbursement. Another reviewer had trouble getting a response despite contacting them 15+ times.
🔧 Mixed experiences with repair personnel: The first reviewer mentioned that wrong repairmen were sent several times before the issue was resolved.
💡 Lack of empathy and care from RBKC Housing Management: A customer expressed frustration with waiting for days without essential utilities, stating that the council seemed uncaring about their issue.
🔌 Long-standing issues without resolution: A person complained about dampness since March in their bathroom wall, questioning when it would dry out, indicating dissatisfaction with TMO’s handling of the situation.
⏰ System error leading to missed repairs: One individual shared disappointment after waiting for a morning appointment and being told it was due to a system error when they followed up.
😞 Unhelpful customer service and multiple problems in council flat: Another tenant expressed dissatisfaction with uncooperative customer service and reported issues of leaking radiators and roof in their recently moved-in flat.

Options: Wheelchair-accessible car park, Wheelchair-accessible entrance

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