Customer Engagement – London Borough of Lambeth

Council in Lambeth

Address: 242 Stockwell Rd, London SW9 9SP

Phone: nan

Region: Lambeth

Nearest station: Brixton (0.14 miles)

Rated: 1.0/5 on Google.

👍 The reviews highlight some negative experiences with the customer engagement process in the London Borough of Lambeth.
🚫 One reviewer mentions an issue with parking tickets where they had already paid but faced difficulties in appealing and getting a receipt. They also mention challenges reaching someone at the parking department.
😡 Another reviewer expresses frustration with what they perceive as a focus on generating fines rather than addressing important issues, such as providing bins for litter. They criticize the council for prioritizing revenue over solving problems.
⚖️ There are mixed opinions regarding the effectiveness of customer engagement and problem-solving in Lambeth. While one reviewer had a negative experience, it’s unclear if these experiences are representative or isolated incidents.
💻 The lack of receipts through the website appeal process suggests room for improvement in terms of transparency and accountability.
💬 Overall, these reviews indicate a need for better communication channels and an increased focus on addressing citizens’ concerns rather than solely pursuing revenue generation.

Options: Wheelchair-accessible entrance

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