Food + wine + gift

Wine store in Westminster

Address: 19A Craven Rd, Tyburnia, London W2 3BP, United Kingdom

Phone: 442077064325

Region: Westminster

Nearest station: Paddington (0.07 miles)

Rated: 1.0/5 on Google.

Website

• 👎 The customer had a bad experience with a faulty suitcase and unhelpful sales clerk.
• 👎 The customer was made to wait for an hour to receive approval for the return.
• 👍 Eventually, the store owner was not present, and they had to argue and quote consumer law to get a replacement.
• 😕 Mixed opinions on whether British law applies to the store as a private company.
• 😤 The sales clerk complained about not having her lunch break yet while making the customers wait.
• 😡 The clerk argued that it was the customers’ responsibility to check thoroughly for flaws before taking home faulty goods.
• Overall: It seems like this customer encountered multiple issues while trying to return a faulty suitcase. They were met with unhelpfulness from the sales clerk and had difficulty obtaining approval from the store owner. However, after persistence and referencing consumer law, they managed to get a replacement. There were mixed opinions regarding whether British law applies in this case. Additionally, it was frustrating for the customers that the clerk complained about her lunch break while making them wait. The clerk also argued that it was their duty as customers to thoroughly inspect items before purchase.

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