Nova Direct

Insurance broker in Havering

Address: 3, Redwing Court, Business Centre, Ashton Rd, Harold Hill, Romford RM3 8QQ, United Kingdom

Phone: 442037458216

Region: Havering

Nearest station: Harold Wood (0.59 miles)

Rated: 1.3/5 on Google.

Website

• 🚨 Nova Direct took 45 minutes to answer both emergency calls made by a family stranded in France.
• 🚗 They refused to help the family because they hadn’t filled out a form to notify them about their trip, even though they had purchased EU breakdown cover.
• ❌ Nova Direct’s requirement to fill out the form was not made obvious and was hidden in the small print.
• 💰 This situation cost the family £1200 and Nova Direct didn’t take responsibility for it.
• ⛔️ The reviewer believes that Nova Direct purposely includes this clause to avoid helping customers.
• 📄 The demands and needs document contains important information about filling out the form but is too long for people to read thoroughly after buying insurance.
• 💣 Another customer labels them as “the most inept company” they have ever dealt with, without providing further details or reasons.
• 💸 Mixed opinions: Some reviewers experienced difficulty while others had no issues with their service.

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