Osborne & Sons Insurance Consultants Ltd

Insurance agency in Sutton

Address: 2 Rose Hill, Sutton SM1 3EU, United Kingdom

Phone: 442083886000

Region: Sutton

Nearest station: Sutton Common (0.24 miles)

Rated: 3.8/5 on Google.

Website

• 👍 Friendly on-boarding staff, experienced, and knowledgeable.
• 👎 Customer service team not as friendly.
• 🤔 Read policy wording fully and have important parts in writing.
• 💬 Some customers had issues with windscreen claims and voice recordings being used as evidence.
• 💼 Some felt like just a number and commission to the broker.
• 😕 Mixed opinions on recommending this broker despite their 60 years in business.
• 💲 Competitive prices offered by the company.
• 💰 Loyalty rewarded during renewal.
• Overall, customers have mixed perspectives on Osborne & Sons Insurance Consultants Ltd. The on-boarding staff is praised for being friendly, experienced, and knowledgeable. However, some customers found the customer service team less friendly. It is advised to read policy wordings thoroughly and ensure important details are documented before signing up. There have been concerns regarding windscreen claims where voice recordings were used as evidence without much prior assistance from the broker’s side. Some individuals felt like they were treated more as a number or commission rather than valued clients. While some wouldn’t recommend this broker despite its long-established history, others appreciate the company’s competitive prices and rewards for loyalty during renewal.

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