Ideal Fireplaces

Fireplace store in Havering

Address: 1-3 Butts Green Rd, Hornchurch RM11 2JR, United Kingdom

Phone: 441708444954

Region: Havering

Nearest station: Upminster Bridge (0.98 miles)

Rated: 2.8/5 on Google.

Website

• 🔥 The store appears to be closed and in disrepair, but the wood burners in the window look nice.
• 📞 Staff were initially friendly and took details for a callback regarding fireplace prices, but there was a long delay in getting back to the customer.
• 🚗 The customer’s car was keyed, and they received a warning on CCTV about it happening again.
• ❌ Failed to show up on multiple occasions to provide a quote and did not return calls, which seemed unprofessional.
• ⏰ A gas fire fitted by this business sprung a leak after 3 years. The customer called for assistance but received no response, leaving them without heating or hot water.
• 💔 Mixed opinions on service quality with some positive experiences and others feeling let down.
• Summary:
• Ideal Fireplaces has mixed reviews regarding their service. Some customers have had positive experiences with friendly staff taking details for callbacks. However, others have faced disappointment due to delays in receiving quotes or not receiving responses at all. Additionally, there is one concerning incident where a gas fire installed by Ideal Fireplaces caused serious trouble for an elderly customer when it started leaking.

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