DFS Beckton

Sofa store in Newham

Address: Beckton Triangle Retail Park, Claps Gate Ln, London E6 6LH, United Kingdom

Phone: 443339999777

Region: Newham

Nearest station: Beckton (0.61 miles)

Rated: 3.5/5 on Google.

Price range: ££

Website

• 🌟 Sam, the sales manager, was highly recommended and praised for being helpful, knowledgeable about the products, and helping a customer find the perfect sofa.
• 🌟 One customer had a negative experience with delivery as their table took over 3 months to arrive. However, this seems to be more of an issue with DFS as a company rather than specific to DFS Beckton.
• 🌟 A customer complained about horrible service by floor staff and unresponsive managers. They also mentioned problems with their sofas after 4 months and poor service from the engineers who were supposed to fix them.
• 🌟 Another reviewer expressed frustration that their sofa caved in within 3 years of purchase. The service engineers reportedly commented on the bad quality of the sofas. The customer had to pay for repairs by going into the store and felt discriminated against as a disabled person without transportation options.
• 🌟 Inconsistent information from DFS Beckton and having to chase them up added to another customer’s annoyance and frustration. They suggested that a new store manager is needed along with major customer service training.

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