SKANDIUM

Furniture store in Tower Hamlets

Address: 14 Bacon St, London E1 6LF, United Kingdom

Phone: 442036337626

Region: Tower Hamlets

Nearest station: Shoreditch High Street (0.17 miles)

Rated: 4.4/5 on Google.

Website

• 👍 Customer had a bumpy ride with their order due to supply chain issues, but customer service gracefully resolved the situation and provided fair compensation.
• 👎 Online order experience was disappointing with items advertised as in stock not being available. Customer had to wait for a response and felt they were keeping their money unnecessarily.
• 👎 Terrible service experienced when ordering glass votives. Delivery time changed from a few days to 4-6 weeks, but after almost 5 months, the items never arrived. No goodwill was offered and false promises were made.
• 👎 Extremely frustrating experience when ordering a mirror in November 2022. Chasing emails remained unanswered and multiple phone calls only resulted in new delivery dates that were not met. Item not received or refunded.
• 👎 Echoing recent reviews, another customer ordered a picture frame that was supposed to be available but wasn’t.
• Overall impressions:
• – Mixed opinions about Skandium’s customer service with some praising it for resolving issues while others found it disappointing.
• – Consistent dissatisfaction regarding delays and unavailability of ordered items.
• – Lack of communication and broken promises negatively impacted customers’ experiences.

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