VIVENSE Richmond

Furniture store in Richmond upon Thames

Address: 83-84 George St, Richmond TW9 1HE, United Kingdom

Phone: nan

Region: Richmond upon Thames

Nearest station: Richmond (0.35 miles)

Rated: 2.1/5 on Google.

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• 👍 The delivery staff were helpful and couldn’t understand how a new sofa could be sent in such terrible conditions.
• 👎 Mixed opinions on customer service: some experienced no response and had to visit the showroom multiple times to communicate, while others mention slow email responses.
• 😕 Quality issues: one customer received a damaged dining table and had to wait 6 weeks for a replacement, while another found stains and rips on their corner sofa.
• 😫 Inconsistencies with showroom experience: one customer mentioned that the sofa was not as comfortable as it seemed in the showroom.
• 🤔 No easy access to customers support: no phone number or live chat, only email communication with a response time of 2-3 days at best.
• ❌ Mixed experiences with delivery dates: one customer received incorrect chairs mid-June instead of their expected July-August delivery.
• 💼 Overall, there are concerns about poor quality control, delayed replacements or responses from customer service, inconveniences in communication options, and discrepancies between showroom expectations and delivered products.

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