Acer UK Ltd

Computer store in Hillingdon

Address: Acer House, West Drayton UB7 0DQ, United Kingdom

Phone: 442087590620

Region: Hillingdon

Nearest station: Heathrow Terminal 5 (1.34 miles)

Rated: 2.5/5 on Google.

Website

• 👎 Negative review: The repair center is incompetent and unresponsive. The customer has been waiting for their laptop to be repaired since July, with numerous issues of it being lost and found again. The company’s offer of a guarantee and an Amazon voucher is seen as a joke.
• 👎 Mixed opinions: One customer had a bad experience with purchasing a warranty extension and getting their out-of-warranty product repaired. They describe the customer service as diabolical but also mention pursuing legal action to get their money back.
• 👎 Negative review: Acer was supposed to suspend business with Russia but still shipped computer hardware there, raising concerns about honesty.
• 👍 Mixed opinions: The CEO’s listed email was not working, and the provided phone numbers for the head office were not in use. However, a call center in S (presumably referring to support) seemed to be functioning.
• 💼 Overall impression: Based on these reviews, Acer UK Ltd seems to have notable issues with its after-sales support and customer service. There are mixed opinions on other aspects such as warranty extensions and communication channels within the company hierarchy.

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