Doctor in Hillingdon

Address: 1-2, Yeading Court, Masefield Ln, Hayes UB4 9AJ, United Kingdom

Phone: 442088451515

Region: Hillingdon

Nearest station: Southall (1.8 miles)

Rated: 2.1/5 on Google.

Website

• 👩‍⚕️ The receptionist, Sarah, provided extremely poor customer service when dealing with an urgent diabetic medication issue for the reviewer’s mother.
• 👎 Sarah’s attitude was rude and dismissive, creating a uncomfortable environment for both the reviewer and their mother.
• 😒 When questioned about her behavior, Sarah became defensive instead of addressing concerns.
• 🩺 The doctor had to intervene to resolve the problem, highlighting a vast contrast in professionalism between medical staff and Sarah’s behavior.
• ⚖️ Some mixed opinions: while the doctor handled the situation well, it was disheartening to witness Sarah seeking validation rather than reflecting on her conduct.
• 😔 The reviewer highlights that receiving empathetic and respectful treatment from all staff members is crucial in a healthcare setting.
• 💔 Sarah’s unprofessional conduct not only added unnecessary stress but also undermined trust in the clinic’s overall quality of care.
• 👍 Reviewer hopes that management takes this complaint seriously to prevent similar incidents from occurring again.
• 💊 Another review indicates problems with prescription dosages being messed up at this GP surgery – no further details are given.

User Feedback

Leave Your Feedback

Locations Nearby