JD Sports

Sportswear store in Barking and Dagenham

Address: Unit 2-3, The Mall, Heathway, Dagenham RM10 8RE, United Kingdom

Phone: 442085958300

Region: Barking and Dagenham

Nearest station: Dagenham Heathway (0.06 miles)

Rated: 3.9/5 on Google.

Price range: ££

Website

• 👎 Store manager needs further training and coaching for customer service and team management.
• 🤷‍♀️ Mixed opinions on the team’s refusal to do refund when the manager is on break.
• 😡 Security made the reviewer feel like a criminal by tightly holding the box while trying on shoes. Unpleasant experience.
• 👍 Positive feedback about store manager Rob who handled an issue with trainers during a birthday celebration, turning it into a positive experience.
• 😡 Appalling shop with bad service, as experienced by the reviewer twice. Assistant denied responsibility after promising to get the desired size of trainers.
• Overall, there are mixed reviews for JD Sports. The store manager’s lack of understanding in customer service and team management is criticized while one particular store manager named Rob received high praise for resolving an issue during a birthday celebration. However, another negative experience is highlighted where security made a customer feel uncomfortable. Furthermore, there were complaints about poor service from an assistant who denied their responsibility regarding getting trainers in the desired size.

User Feedback

Leave Your Feedback

Locations Nearby