Clothing store in Redbridge
Address: Unit 43-44, The Exchange, High Rd, Ilford IG1 1AS, United Kingdom
Phone: 443447369000
Region: Redbridge
Nearest station: Ilford (0.11 miles)
Rated: 4.1/5 on Google.
Price range: £££
Opening Times
| Monday: | 9 AM–7 PM |
| Tuesday: | 9 AM–7 PM |
| Wednesday: | 9 AM–7 PM |
| Thursday: | 9 AM–7 PM |
| Friday: | 9 AM–7 PM |
| Saturday: | 9 AM–7 PM |
| Sunday: | 11 AM–5 PM |
About H&M
- 👉 The kids section needs improvement with a complete restructure, lack of shoe selection, and crowded racks.
- 👉 No efficient queuing system in place, causing confusion for customers.
- 👉 One staff member named Veronica had poor customer service skills and acted impatiently when asked to exchange an item.
- 👉 The store’s location is a positive factor due to nearby shops.
- 👉 Overall, the shop is clean with helpful staff who ensure security within changing rooms.
- 🤝 Some members of staff need more training as they prioritize chatting amongst themselves over assisting customers, but not all staff members exhibit this behavior.
- ⏱️ Long wait times for assistance and service detracted from the shopping experience for one reviewer.
- 💰 Prices are accessible and the shop is deemed decent by another reviewer who plans on returning in the future without experiencing the same issues.
- ✅ Good location and friendly staff are mentioned positively by one review in contrast to another reviewer’s comment about sales assistants needing training on politeness.
Options: In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Men’s clothing, Credit cards
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