H&M

Clothing store in Redbridge

Address: Unit 43-44, The Exchange, High Rd, Ilford IG1 1AS, United Kingdom

Phone: 443447369000

Region: Redbridge

Nearest station: Ilford (0.11 miles)

Rated: 4.1/5 on Google.

Price range: £££

Website

• 👉 The kids section needs improvement with a complete restructure, lack of shoe selection, and crowded racks.
• 👉 No efficient queuing system in place, causing confusion for customers.
• 👉 One staff member named Veronica had poor customer service skills and acted impatiently when asked to exchange an item.
• 👉 The store’s location is a positive factor due to nearby shops.
• 👉 Overall, the shop is clean with helpful staff who ensure security within changing rooms.
• 🤝 Some members of staff need more training as they prioritize chatting amongst themselves over assisting customers, but not all staff members exhibit this behavior.
• ⏱️ Long wait times for assistance and service detracted from the shopping experience for one reviewer.
• 💰 Prices are accessible and the shop is deemed decent by another reviewer who plans on returning in the future without experiencing the same issues.
• ✅ Good location and friendly staff are mentioned positively by one review in contrast to another reviewer’s comment about sales assistants needing training on politeness.

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