H&M

Clothing store in Lewisham

Address: 156-160 Lewisham High St, London SE13 7HB, United Kingdom

Phone: 443447369000

Region: Lewisham

Nearest station: Lewisham (0.27 miles)

Rated: 4.1/5 on Google.

Price range: £££

Website

• 👎 Horrible customer service by the manager – refused to remove security tag on a secondhand H&M baby bodysuit despite proof of purchase.
• 👍 Great experience, found good deals while shopping for holiday clothes with friendly staff. Registration offers discounts.
• 😠 Rude service when buying T-shirts, shop assistant ignored customer and directed them towards self-checkout.
• 😡 Customer service at the till was awful, no politeness or smiles from the young woman serving and rudeness when asked a question politely.
• 😕 Mixed opinions on customer service – some negative experiences while others had positive interactions with friendly staff.
• 🤔 Diverging perspectives on helpfulness of staff – some complained about unwillingness to assist with removing security tags while others were happy with assistance in finding discounts and deals.
• 🛒 Mixed views about using self-checkout – one person saw it as rude treatment while another may prefer it for convenience or efficiency.
• 💼 Consensus that better training is needed for managers and employees in terms of customer service skills like communication and explanation.
• ✅ Registering for discounts recommended by at least one reviewer.

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