Brockley Car Repairs

Car Service Station in Lewisham

Address: 362 Brockley Rd, London SE4 2BY, United Kingdom

Phone: 442086929564

Region: Lewisham

Nearest station: Crofton Park (0.02 miles)

Rated: 4.0/5 on Google.

Website

• 👎 Mixed reviews on service and pricing: One customer had a negative experience with the mechanic overcharging and not fixing the real problem, while another had a great experience with friendly service.
• 🚗 Car repair success: One customer’s brake lights were fixed in a timely manner, allowing their son to use the car over Christmas.
• ⭐️ Reputation matters: The garage has been trading for 30 years, indicating they have a good track record.
• 👍 Convenient and efficient: A customer appreciated being able to visit without booking in advance and found the staff receptive to assessing their car issues.
• 💬 Communication concerns: One negative experience involved the mechanic getting angry during discussions about pricing and not involving the customer in decision-making.
• 💼 Mixed opinions on professionalism: While one reviewer praised them as “Good People”, another felt they tried to take advantage of the situation.
• 💰 Pricing discrepancy: A difference exists between an original price quote of £90 and an actual charge of £125, raising questions about transparency.
• ✅ Potential for improvement in customer service skills, particularly in dealing with disagreements or conflicts.
• 🔧 Overall mixed impressions but potential for positive experiences if expectations are managed properly.

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