Cafédirect

Cafe in Hackney

Address: The Roastery Unit 4 Bayford Street Industrial Unit, Bayford St, London E8 3SE, United Kingdom

Phone: 442070336000

Region: Hackney

Nearest station: London Fields (0.09 miles)

Rated: 4.0/5 on Google.

Website

• 👍🏼 The first package didn’t arrive and the customer service response was frosty and unapologetic. Eventually, they were refunded but without a real apology.
• 🤔 Mixed opinions on after-sales service – one customer had a negative experience when trying to change the grind of the coffee, while others found the after-sales polite but not particularly helpful.
• ❌ One customer was disappointed with their 6-month subscription as they couldn’t use the finely ground coffee in their espresso machine. They would have preferred if Cafédirect offered to replace it with a more suitable option.
• 👍🏼 Another customer loved the London Fields Roastery blend from Cafédirect that they ordered through Ocdao, stating it’s worth paying double for this high-quality coffee.
• ❌ One customer had a dreadful experience with their regular coffee delivery from Cafédirect, as nothing arrived even after waiting for a month. The attitude over the phone when enquiring about this issue was disappointing.
• 💡 Overall, there are mixed opinions on Cafédirect. While some customers had negative experiences with things like delivery and after-sales support, others enjoyed their purchases and found the products to be of high quality.

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