Costa Coffee
Coffee shop in Southwark
Address: Station Concourse Opposite Pla, London SE1 7LY, United Kingdom
Phone: 443330035883
Region: Southwark
Nearest station: Lambeth North (0.29 miles)
Rated: 3.6/5 on Google.
Price range: ££
Opening Times
| Monday: | 5 AM–11 PM |
| Tuesday: | 5 AM–11 PM |
| Wednesday: | 5 AM–11 PM |
| Thursday: | 5 AM–11 PM |
| Friday: | 5 AM–11 PM |
| Saturday: | 6 AM–10 PM |
| Sunday: | 6 AM–10 PM |
About Costa Coffee
- 👍 Ravi received praise for his great customer service, making stressed out commuters smile and providing helpful information about the app.
- 👍 The speed of service on the till was quick, although there were some slightly longer waits for drinks due to being busy. However, overall, they handled it well.
- 👍 A frappe tasted very good and the staff checked to make sure the customer had been served.
- 😕 Some reviews mention a need for better queuing systems at the tills and receiving drinks.
- ❤️ The usual service at Costa Coffee at Waterloo station is amazing, but one reviewer had a disappointing experience with a rude staff member who gave them a cold cinnamon roll in a bad manner.
- 👍 Another review mentions awesome customer service when one person dropped their coffee shortly after paying and the staff quickly replaced it.
- Summary: Costa Coffee generally received positive feedback regarding excellent customer service from Ravi, efficient speed of service on tills despite occasional delays with drinks due to busyness. However, there were mixed opinions about queuing system improvements. Additionally, while most customers praised the fantastic service at Waterloo station branch, one reviewer had an unfortunate encounter with a rude staff member.
Options: Takeaway, Dine-in, Great tea selection, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible car park, Coffee, Breakfast, Brunch, Lunch, Dessert, Casual, Accepts reservations, Credit cards, Debit cards, NFC mobile payments, Good for kids
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