WHSmith

Book store in Sutton

Address: 118 High St, Sutton SM1 1LZ, United Kingdom

Phone: 442086434512

Region: Sutton

Nearest station: Sutton (0.24 miles)

Rated: 3.3/5 on Google.

Price range: ££

Website

• 🛍️ WHSmith is usually well-stocked, but some customers find it frustrating that there isn’t always someone available at the counter for certain items like football or Pokémon cards.
• 🏪 On a Friday morning, there was only one man working at the post office counter with over 15 people waiting and all three self-serve checkouts were out of order. Many customers ended up leaving due to the poor service in Sutton.
• 🙂 An encounter with a manager who had green hair left one customer feeling disrespected. The manager responded rudely when asked about the broken tills and had a dismissive attitude towards customers in general. There were long queues with only three staff members serving.
• ⚠️ Mixed opinions exist regarding service and customer skills – while some found it appalling, others restrained their reactions to avoid causing a scene.
• 💼 Only one staff member was present on the shop floor, and most of the tills were closed except for one self-service till.
• In summary, WHSmith appears to have issues with staffing shortages during busy times that result in long wait times and broken self-serve checkouts.

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