WHSmith

Book store in Hillingdon

Address: 6-8 Station Rd, Hayes UB3 4DA, United Kingdom

Phone: 442088489884

Region: Hillingdon

Nearest station: Hayes and Harlington (0.22 miles)

Rated: 3.7/5 on Google.

Price range: ££

Website

• 👉 Staff at the Hayes WHSmith branch were not attentive and appeared more interested in their phones than helping customers. Customer service was lacking.
• 👉 On the other hand, another reviewer had a positive experience with helpful staff and efficient service. There was a queue, but it moved quickly, and there is an automated self-service option with assistance available.
• 👉 The store offers a good selection of items such as cards, books, stationery, wrapping paper, and magazines. The staff is generally helpful.
• 👉 There is a post office at the back of the shop, but during peak times there can be a long queue. It’s advised to plan visits accordingly.
• 👉 However, one customer experienced inconvenience when the shop closed half an hour early on one occasion.
• 👉 Another reviewer expressed extreme dissatisfaction with appalling service due to only two people serving a long queue of over 20 people. The situation improved when one staff member came out to assist customers with using the self-service machines for postage. They blamed management for this issue and felt that they should be sacked.
• 🤔 Mixed opinions emerge regarding customer service quality and efficiency at this WHSmith branch.

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