Cycle Surgery

Bicycle Shop in Camden

Address: 44 Chalk Farm Rd, Chalk Farm, London NW1 8AJ

Phone: nan

Region: Camden

Nearest station: Chalk Farm (0.25 miles)

Rated: 3.8/5 on Google.

👍 Positive review:
– Cycle Surgery provided exceptional service by going above and beyond to order a specific bike from Germany, even when other shops turned the customer away.
😡 Negative review:
– One customer had an awful experience with forgetful staff, poorly fitted derailleur, and unhelpful phone support. They were left dissatisfied and vowed to never use the shop again.
👍 Mixed opinions:
– Another customer had a mixed experience. While they appreciated that their front brake was fixed during a basic service, they were disappointed with the mechanic’s approach to their gearing issues. They felt that they were given expensive recommendations without fully addressing the problem.
💡 Key takeaways:
1. Cycle Surgery went the extra mile to fulfill a specific customer request for a bike that other shops couldn’t provide.
2. However, one dissatisfied customer encountered forgetfulness from staff members and poor maintenance work on their bike.
3. Phone support also failed them in resolving their issue.
4. Another reviewer experienced mixed outcomes, appreciating one aspect of the service but feeling unsatisfied with expensive repair recommendations for their fairly new bike.
5.

Options: Wheelchair-accessible entrance, NFC mobile payments

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