Perfect Blue Holidays

Travel agency in Bromley

Address: 39 High St., Orpington BR6 0JE, United Kingdom

Phone: 442080806541

Region: Bromley

Nearest station: Orpington (0.86 miles)

Rated: 3.0/5 on Google.

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• 🌟 Perfect Blue Holidays provided a fantastic villa after another booking was cancelled last minute, with no problems whatsoever. Highly recommend!
• 🔍 The manager, Nick, refused to refund a deposit when the plans changed and cancellation was requested over a year in advance. Lack of empathy and situational logic were mentioned.
• 💰 No helpful alternative solutions were offered to pacify the situation, such as refunding the deposit if the villa could be rebooked.
• ⭐️ Mixed opinions on whether larger travel agent businesses or small family owned businesses like Perfect Blue should show more care and understanding in such situations.
• 🏖 While one reviewer had a great experience with Perfect Blue, another had a disappointing encounter due to their policy on refunds.
• 💯 Some customers expected more flexibility considering they canceled with ample time for the villa to be rebooked, while others acknowledge that adhering to terms and conditions is reasonable.
• 😕 Diverging views on whether empathy and situational consideration should override strict policies or if arse-covering is acceptable in these scenarios.

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