Alexa Travel UK

Travel agency in Croydon

Address: 13 Station Rd, London SE25 5AH, United Kingdom

Phone: 442038840131

Region: Croydon

Nearest station: Norwood Junction (0.03 miles)

Rated: 3.5/5 on Google.

Website

• 👎 “Worst company I have ever dealt with!” – Avoid booking with Alexa Travel UK as they are labeled as scammers and thieves.
• 📅 Difficulties changing flight dates – A customer had trouble changing their flight dates and was charged a high fee for the change. They were given a voucher but couldn’t use it for another trip.
• 👊 Mixed opinions on rescheduling fees – One customer paid extra to reschedule their cancelled flight, while another claims they shouldn’t have been charged. This indicates some inconsistency in how the company handles such situations.
• ❌ Unprofessional and deceptive – Another reviewer describes Alexa Travel UK as unprofessional and deceived them in their case. They intend to take legal action against the company.
• 💔 Failed promises and poor customer service – One customer paid Good Morning to make their tickets into Open Tickets but faced broken promises and difficulties in getting it sorted out. This suggests that the agency lacks proper follow-through or efficient resolution of issues.
• 💰 Overcharging customers – There is a complaint about Alexa Travel UK charging significantly more than necessary, potentially amounting to thousands of pounds extra for a vacation trip.

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