Fortune Travel

Travel agency in Barnet

Address: 1 Hallswelle Rd, London NW11 0DL, United Kingdom

Phone: 442084583262

Region: Barnet

Nearest station: Brent Cross (0.83 miles)

Rated: 3.6/5 on Google.

Website

• 🌟 Martin Young provided exceptional customer service and calmly helped resolve a booking error, ensuring the customer’s daughter would not have any issues during her flight.
• 🌟 On the other hand, there was a negative experience where a customer booked a trip but wasn’t informed about an additional charge for a suitcase. This led to unnecessary stress and ruined the first part of their trip.
• 🌟 The agent responsible for this mistake was described as unprofessional, unhelpful, and failing to do her job properly. When the customer complained upon returning from their trip, two employees at Fortune Travel were rude and unhelpful as well.
• 🌟 Additionally, the manager Mr. Young was emailed about the complaint but hasn’t responded even after a month.
• 🌟 Mixed opinions can be seen regarding the level of customer service at Fortune Travel – one review praising Martin Young’s assistance while another criticizing multiple staff members’ behavior.
• ⭐ Overall, it seems that Fortune Travel has potential for excellent customer service based on positive experiences with certain individuals like Martin Young. However, there are areas that need improvement such as communication about additional charges and responsiveness to complaints.

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