Worldwide Cruises

Travel agency in Harrow

Address: Viglen House Business Centre, 120 Alperton Ln, Wembley HA0 1HD, United Kingdom

Phone: 442087824491

Region: Harrow

Nearest station: Hanger Lane (0.39 miles)

Rated: 3.2/5 on Google.

Website

• 🌟 Excellent customer service: They answered calls straight away, were efficient and helpful. One customer described an agent as “an absolute star.”
• 🛳️ Knowledgeable about cruise lines: Customers praised the team’s extensive knowledge and ability to find the lowest prices for round-the-world cruises.
• 💼 Efficient online booking: Booking online with Chesney was described as efficient and queries were answered satisfactorily.
• 😔 Mixed opinions on hotel accommodations: One negative review criticized the hotel location and cleanliness, while another mentioned no complaints about their booking experience.
• 😡 Poor customer service experience: One reviewer had a frustrating experience trying to get their money back, with claims of passing the buck and lack of replies. The situation may be escalated further.
• ⏰ Delay in receiving cruise credit: Another customer had to wait three months for their cruise credit due to canceling the trip during COVID-19. However, after complaining to customer services, they received it within two days.
• 💸 Delayed refund for amendment costs: There was an error on a boarding pass that cost €160 to amend. Despite multiple emails and phone calls, it took two weeks for the refund to be processed.

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