Carlton Leisure

Travel agency in Harrow

Address: 362 Rayners Ln, Rayners Lane, Harrow, Pinner HA5 5ED, United Kingdom

Phone: 442081000000

Region: Harrow

Nearest station: Rayners Lane (0.06 miles)

Rated: 3.0/5 on Google.

Website

• 👎 Some reviewers had negative experiences with the staff, finding them unhelpful and lacking in customer service skills.
• 🔧 The free voucher offered by Carlton Leisure may not truly be a freebie, but rather a strategy to encourage customers to spend more money.
• 😕 However, one customer was pleasantly surprised and had a positive experience with the company. They received assistance from a real person over the phone and were able to book the exact flights they wanted.
• ✨ It did take some time on the phone (about an hour), but the staff member was persistent in helping them and they plan to book with Carlton Leisure again.
• ⚠️ One reviewer labeled Carlton Leisure as a scam after facing difficulties changing their departure date. Initially, they were told it wasn’t possible, but later discovered that it could be done at an additional cost.
• 💰 The price increase for changing tickets closer to the date resulted in extra expenses for this customer – around £700 per person!
• 😡 The reviewer expressed frustration when complaining about their experience, only to be met with denial from Carlton Leisure claiming there was no record of their previous call.

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