Carlton Leisure London | Travel Agency | Travel & Tours |

Travel agency in Redbridge

Address: Essex, 742 Eastern Ave, Newbury Park, London, Ilford IG2 7HU, United Kingdom

Phone: 442085544200

Region: Redbridge

Nearest station: Newbury Park (0.29 miles)

Rated: 3.7/5 on Google.

Website

• 🌟 Positive review: The reviewer had an excellent experience with Carlton Leisure. They praised the agency for their attention to detail, smooth trip, and constant communication.
• 🌟 Negative review 1: The initial experience was good, with no issues regarding booking flights. However, when the customer wanted to postpone their flights due to Covid, they faced difficulties. The agent handling their case was not responsive and as a result, the desired flights became more expensive. After wasting five weeks in futile correspondence with the agency, the customer eventually decided to cancel their flights altogether. They plan to claim their money back through S75.
• 🌟 Negative review 2: The reviewer tried to book multi-city tickets on Carlton Leisure’s website but experienced a technical error at the end of the process. They wasted an hour filling in all details only for it not to go through.
• ⚖️ Mixed opinions on customer service: One reviewer had praise for Carlton Leisure’s thoroughness and communication during travel arrangements while another expressed frustration with unresponsive agents and poor service.

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